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Posted: July 26, 2018 3:36 p.m.
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ACS behind the scenes: Jenny Walker, EFMP

Beau Bradley/

Jenny Walker leads the EMFP program on Fort Stewart-Hunter Army Airfield.

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Walking into the office of Jenny Walker, Army Community Service Exceptional Family Member Program you will be met with a contagious smile and welcoming greeting. 

Walker leads the EFMP program at Fort Stewart and Hunter Army Airfield. EFMP as described by Walker is a program designed to assist any DEERS enrolled Family Member with needs that extend past the range of a general practitioner.  The reason for the need of EFMP is to protect Family members and Soldiers from being placed at a duty station that does not have the proper resources to accommodate them. 

Walker has some deep personal relations to the EFMP, with her children having been a part of the program. Walker acknowledges that parts of the program may be tedious but ultimately appreciates the aid given by the program. A common misconception regarding EFMP is that it is a career killer; this is simply a falsehood created by a misunderstanding of the nature of the program. 

EFMP is designed to protect to Families from being placed in a helpless situation. EFMP is comprised of three different pieces that all work together to provide the best service for Soldiers and their Families. EFMP medical handles medical enrollment and paperwork. EFMP human resources will coordinate with EFMP medical for placement to ensure that proper resources are available at selected duty stations for Exceptional Family members. 

ACS EFMP provides case management and assistance in finding resources. ACS EFMP is also responsible for ensuring that activities and facilities on post are accessible for members of the Fort Stewart and Hunter Army Airfield community. All three aspects of the EFMP program strive to create the best situation for Soldiers and their Families when moving between military bases.

Walker believes that the importance of the EFMP is ultimately tied to readiness. Navigating a deployment can be straining on a Family, the added stress of needing support when locating resources for an Exceptional Family Member can add tension between spouses in an already apprehensive situation. EFMP can provide support through handling school related issues including individualized educational plans and preventing parental frustrations from rising to their peak if the goals given in an IEP are not being met. 

Walker states that she is fortunate to be a part of an amazing team of professionals. Mavis Crowell is an essential part of the EFMP team and has been working for Fort Stewart’s ACS EFMP for over 13 years. 

Crowell said EFMP can alleviate stress from PCSing by giving Families the vital resources and information they need for their Exceptional Family Members. System navigators Mandy Wilson and Philisa Campbell provide the program with unchallenged support.  The system navigators are non-clinical case managers whom asses the needs of Families and create a plan that identifies and satisfies the needs of the Family.  Walker with Crowell and system navigators Wilson and Campbell handle cases not only from Fort Stewart-Hunter Army Airfield but also MacDill Airforce Base in Tampa, Florida. 

The dedication of  Walker and her team to military families of this region are admirable and can be seen when they describe their favorite part of the job: the ability to provide an inclusive environment for all members of a military family and ultimately the relieved faces of Spouses and their Soldiers. 

For more information regarding the EFMP program please visit ACS EFMP located in ACS building 86.  EFMP ACS can be contacted at 767-5058 or 767-5059. EFMP Medical Clinic is located at Winn Army Hospital and can be contacted at 435-6505, 435-6970 or 435-5911.

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